CMP.1.5.040 Dispute Resolution
(a) In the event of a player dispute concerning the conduct of a game, the Chief Executive Officer of the facility or his appointed representative shall confer with the player in an effort to resolve the dispute.
(b) Disputes not resolved between the gaming facility and player shall be documented for mediation with the Executive Director and the Board of Gaming Commissioners. A quorum of the Gaming Board of Commissioners shall assist the Executive Director in resolving and settling the patron dispute within thirty (30) days of the notice of filing.
(c) These procedures will be made available to players and customers.