PAP.9.3.070 Technical and Human Skills

Supervisory personnel must possess the technical skills needed for their Department, and be able to lead and motivate their team members to do their job effectively and efficiently. Supervisory personnel should be prepared to perform the following:

(a) Treat team members as individuals;

(b) Give recognition for good performance, and provide guidance when improvement is needed;

(c) Explain in advance when and why changes are necessary;

(d) Recommend team members with growth potential for promotion even if it means losing them to other Departments;

(e) Show integrity by admitting mistakes instead of shifting the blame on others;

(f) Be impartial and let team members know the reasons for any decisions that might be interpreted as unfair;

(g) Demonstrate a desire for good performance by setting work goals and standards for team members;

(h) Create an atmosphere of teamwork and belonging among team members; and

(i) Set good examples by holding themselves to the standards of conduct and performance that they expect from their team members.